common problem
About my order
Q: How do I place an order?
A: Simply select your style on the product page, click the "Add to Cart" button, and follow the simple steps to complete your order.
We will prepare your order and notify you when it ships!
Q: Which size is right for me?
A: There is a size chart on the product description page. Please measure your quilt size and choose your ideal size. If you are unsure, please contact our customer service. Any custom size is accepted.
Q: Can I customize the product?
A: We can customize designs and sizes for most home textile products in our store, including quilt covers, pillowcases, pillows, tapestries, blankets, beach towels and rugs, etc. Please contact our customer service for more information.
Q: Are the dimensions of your products accurate?
A: There may be a slight difference of 0.5 – 1.5 inches (1.2 – 3.5 cm) between the actual product and the size chart due to different reasons: material shrinkage, reaction to temperature, etc.
Q: Can I change my order?
A: Our goal is to process and ship your order as quickly as possible. If you want to modify or cancel your order, please contact us as soon as possible: info@supportpersonality.com
Please note: At this time, we are unable to cancel or change orders after they have been shipped.
Q: My tracking number is invalid.
A: It may take 2-3 days for the tracking number to appear in the carrier's system. Occasionally, a carrier may lose an order. If the tracking number is still invalid within a few days, please contact the carrier.
Q: I need help with shipping and processing times.
A: We process orders Monday through Saturday EST, excluding post office holidays: New Year's Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
– Processing time: 2 – 7 days* (normal season) or longer depending on holiday season.
– Standard Shipping: 8-14 business days delivery (excluding production time)
— Express Shipping: 7-10 business days for delivery (excluding production time)
*This does not include our 2-7 day processing time.
Q: I have a question about my order, what should I do?
A: Stay in touch! Please feel free to email us: info@supportpersonality.com. We're happy to answer questions about orders, order modifications, shipping, returns, and cancellations...and just about anything else you can ask us.
Q: What is the status of my order?
A: To check the status of your order and get your order number and email address, please use this link to check it out! Your information is all there. We'll also send updates via email when your order ships, so keep an eye out.
https://www.17track.net/zh
Q: I did not receive an order confirmation email.
A: If you did not receive a confirmation email, it may have been directed to your spam folder. If not, please contact info@supportpersonality.com.com as the email we have on file may be incorrect. Be sure to include your name with shipping information, emails, and any other information that may be helpful!
Q: What types of payments do you accept?
Answer: Payment methods include PayPal, we also accept Visa, MasterCard, American Express
Q: When will my card be charged?
A: Just after your order is successfully placed.
Q: How secure is my personal information?
A: We strictly adhere to the highest industry standards to protect your personal information when you check out and purchase from our store.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet to process payments. Your credit card information will only be used to complete the requested transaction and will not be stored thereafter.
Q: What if I can’t find what I’m looking for?
A: Is there anything that caught your attention that you can’t find now? Please give us a call and one of our talented customer service representatives will be happy to assist you. Some items are not always available, but please feel free to contact our team to double check. Please feel free to email us: info@supportpersonality.com.
Due to COVID-19 and ongoing protests, packages may take longer than usual to arrive.
Note: Does not include product processing time
To double-check your estimated delivery time, please check the estimated delivery date on your receipt or contact our team at: info@supportpersonality.com
All messages will be replied within 24 hours. Personalized fashion guarantees your satisfaction.
contact us:
Warehouse address/office address: Room 334, Building 2, No. 588 Wangmei Road, Linping Street, Linping District, Hangzhou City, Zhejiang Province, 311100，China
Email: info@supportpersonality.com
Contact number: +86 15659226971
Service Hours: Monday to Saturday: 8 a.m. - 6 p.m. ET
We're always happy to help!
