ow long does it take for my order to arrive?
All items are made to order. This means that when you place an order, we will only print that item for you, one piece at a time for the best quality!
To double check the ETA, please check the estimated delivery date on your receipt or contact our team at info@supportpersonality.com
Shipping fee
Standard shipping: $4.99, free shipping on orders over $65
Expedited shipping: $17.99
Shipping and Handling Times:
We process orders Monday through Saturday EST, excluding post office holidays: New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
– Processing time: 2 – 7 days* (regular season) or longer depending on holiday season.
–Standard Shipping: 8-14 business days for delivery (excluding production time)
—Express Shipping: 7-10 business days for delivery (excluding production time)
*This does not include our 2-7 day processing time.
Shipping area:
We can deliver worldwide. However, we cannot deliver to some special areas (restricted areas, war zones, remote island areas, etc.).
If you are unsure of your delivery area, please contact us.
Regarding delayed delivery:
Our shipping partners do their best to ensure you receive your package on time, but delays occasionally occur.
Possible reasons for delay:
incorrect address
Missing apartment, building, floor or unit number
severe weather conditions
International Customs Procedures
delivery conditions:
We use Yun Express and DHL to deliver orders.
About the address:
Please enter correct shipping details during checkout. If you realize that you have made a mistake, please contact us at info@supportpersonality.com as soon as possible.
track:
After your order ships, we will provide you with a tracking number so you can track your order before it is delivered to you.
Package damaged in transit:
If you find that the package is damaged in transit, please reject the courier's package and contact our customer service. If the package arrives in your absence, please contact us at info@supportpersonality.com for next steps.
Please Note: All of our products are Print-on-demand.
Contact US:
Warehouse address/office address: Room 334, Building 2, No. 588 Wangmei Road, Linping Street, Linping District, Hangzhou City, Zhejiang Province, 311100，China
Email: info@supportpersonality.com
Contact number: +86 15659226971
Service Hours: Monday to Saturday: 8 a.m. - 6 p.m. ET
We're always happy to help!
